We get it, you've probably got a million and one questions.
Here's a few commonly asked ones to get the ball rolling!
We offer both complete services and dry hire.
We offer complete-service and dry hires in the Hunter Valley, Upper and Lower Hunter, Newcastle, Lake Macquarie, Port Stephens and Central Coast regions.
If your event is beyond these regions, please contact our team to discuss if it is something we can make happen for you!
Our standard hire period is 48 hours.
Most frequently, this period is from Friday until Sunday but we are happy to cater to your hire timeframe needs.
No, we do not have a minimum spend.
Absolutely not! We highly disagree with this practice. All of our products have set prices, no matter what type of event you are holding.
Yes, we require a security bond to be paid on all of our equipment.
This is to cover any damages, repairs, cleaning or replacement required for our equipment after your event.
Once your event is over and we have completed collection, we do an assessment to check the condition of our equipment.
If there is no damage and all equipment has been returned, your security bond will be returned to you.
We get it, accidents happen!
As the hirer, you would be held responsible for any equipment broken, damaged beyond repair or gone missing. Your security bond will be held and then refunded minus the amount deducted to rectify the damage/replacement. If the cost of repair/replacement exceeds your security bond, you will be sent a bill for the remaining amount.
We understand that things happen, and that you may need to change or cancel your booking. That's okay, we can work with you.
Unfortunately, no. Booking deposits are non-refundable.
Ah the gamble of holding an outdoor event in Australia!
We are happy to discuss back up/contingency plans, infact we actually encourage having one just in case.
At this stage, no we do not have a showroom for customers to view.
Absolutely. You can view our Terms & Conditions here: Terms & Conditions