Privacy Policy

ShoeCraft Event Hire
www.shoecrafteventhire.com

Last updated: 15th November 2025

1. Introduction

This Privacy Policy explains how ShoeCraft Event Hire (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit www.shoecrafteventhire.com.au or interact with our services, including contact forms and booking forms.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Phone number

• Event details

• Delivery address and access details

• Booking information and hire requirements

• Any information submitted through our contact forms or booking forms
  
  

2.2 Automatically Collected Information

When you access our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and time spent on the site

• Cookies and site usage analytics
  
  

3. How We Use Your Information

We may use your personal information for purposes such as:

• Processing enquiries, bookings, and hire orders

• Communicating with you regarding your booking or enquiry

• Providing quotes and service confirmations

• Managing logistics, delivery, and collection of hire items

• Improving our website and customer experience

• Sending updates, marketing, or promotional communications (only with your consent)

• Complying with legal obligations
  
  

4. Disclosure of Personal Information

We may disclose your information to:

• Trusted third-party service providers, including:

  • Website hosting and IT providers

  • Payment processors

  • Delivery partners

  • Professional advisers (e.g., accountants, insurers)
    
    

• Government or regulatory authorities if required by law
  
  

We never sell or trade your personal information.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.

6. Cookies and Tracking Tools

Our website may use cookies to:

• Enhance your browsing experience

• Track website traffic and performance

• Provide personalised content or functionality
  
  

You can disable cookies in your browser settings, but some features may not work as intended.

7. Marketing Communications

You may choose to opt-in to receive promotional emails or updates from us.
You can unsubscribe at any time by using the link in our emails or contacting us directly.

8. Access and Correction

You may request:

• Access to the personal information we hold about you

• Corrections to any inaccurate or outdated information
  
  

Contact us using the details below to make a request.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Last updated” date.

11. Limitation of Liability

To the maximum extent permitted by law, ShoeCraft Event Hire (including our employees, contractors, and agents) is not liable for any loss, damage, claim, cost, liability, or expense arising from or related to:

• Your use of our website

• Any errors, omissions, or delays in the website’s operation

• The submission, transmission, or storage of information via contact forms or booking forms

• Unauthorised access to your personal information

• Any interruption, malware, or technical issue affecting website performance

• Loss of data, loss of profits, or any indirect, incidental, or consequential damages
  
  

Nothing in this clause limits rights you may have under the Australian Consumer Law that cannot be excluded.

By using our website or providing your information, you acknowledge that you do so at your own risk and that we provide our website and online forms “as is”.

12. Contact Us

For privacy enquiries, concerns, or requests, please contact:

ShoeCraft Event Hire
Email: shoecrafteventhire@gmail.com
Phone: 0432 170 535
Website: www.shoecrafteventhire.com